Technical Support for Developers
Widget with error capturing and technical context. Questions appear in your Slack channel with full stack traces. Reply with code snippets - they see it formatted. Built for technical conversations.
Support Bot
2:14 PM🔴 Error
API Request Failed
"Getting 401 errors when calling /api/users endpoint"
Error: Unauthorized
at fetch (/lib/api.js:42)
at getUsers (/app/users.js:18)
SDK v2.4.1 Node 18.x
Sarah 2:16 PM
You need to pass the API key in the Authorization header:
headers: {
'Authorization': `Bearer $${apiKey}`
}
Sarah 2:17 PM
Docs here: api.example.com/auth ✅
Why dev tools love it
Technical support designed for developer-first products.
Code-First Support
Syntax highlighting, error capturing, and formatted stack traces. Built for technical conversations, not generic tickets.
Technical Metadata
Automatically capture SDK version, framework, browser info, and error context. Debug issues faster with complete technical details.
Reply from Slack
Your engineering team can help customers without leaving Slack. Share code snippets, API examples, and technical fixes fast.
Developer Context
See API usage, recent errors, and full developer details right in the thread. Every ticket includes technical context.
How it works
Get up and running in minutes, not days. No complex configuration required.
Embed the widget
Add a simple script tag or React component to your app. Customize colors and branding to match your style.
Connect your platform
Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.
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Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.
Reply where you already work
Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.
Slack Integration
Connect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.
- ✓ One-click OAuth install
- ✓ Tickets as Slack threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status
Discord Integration
Add the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.
- ✓ Easy bot installation
- ✓ Tickets as Discord threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status
Telegram Integration
Add the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.
- ✓ Simple bot setup
- ✓ Tickets as message threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status
💡 Choose one integration at a time. Switch anytime.
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Freemium
A seriously capable start, at exactly $0
$0/mo
Free forever
- ✓ Full ticketing workflow (tickets, replies, and inbox views)
- ✓ Connect Slack, Discord, or Telegram
- ✓ Widget setup + appearance controls (name, greeting, colors)
- ✓ Office hours and signed widget metadata support
- ✓ Use up to 3 domains
- ✓ 10 email notifications per month
- ✓ Donkey branding stays visible
Pro Monthly
For teams that want full control (and zero limits)
$4.99/mo
$2.99/mo
Then $4.99/month after 3 months
- ✓ Everything in Freemium
- ✓ Unlimited domains
- ✓ Unlimited email notifications
- ✓ Remove Donkey branding from widget and emails
- ✓ Upload your own email logo and widget avatar
- ✓ Webhooks unlocked for automations
Pro Yearly
Best value for committed builders
$35/year
$2.92/month billed annually
- ✓ Everything in Pro Monthly
- ✓ Same unlimited setup, billed yearly
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