# Technical Support for Developers

Widget with error capturing and technical context. Questions appear in your Slack channel with full stack traces. Reply with code snippets - they see it formatted. Built for technical conversations.

[Start for free](/content/go?ref=developer-tools/index.html)

## Support Bot

2:14 PM🔴 Error

API Request Failed

"Getting 401 errors when calling /api/users endpoint"

Error: Unauthorized

at fetch (/lib/api.js:42)

at getUsers (/app/users.js:18)

SDK v2.4.1 Node 18.x

**Sarah 2:16 PM**  
You need to pass the API key in the Authorization header:

```javascript
headers: {
    'Authorization': `Bearer $${apiKey}`
}
```

**Sarah 2:17 PM**  
Docs here: [api.example.com/auth](http://api.example.com/auth) ✅

## Why dev tools love it

Technical support designed for developer-first products.

### Code-First Support

Syntax highlighting, error capturing, and formatted stack traces. Built for technical conversations, not generic tickets.

### Technical Metadata

Automatically capture SDK version, framework, browser info, and error context. Debug issues faster with complete technical details.

### Reply from Slack

Your engineering team can help customers without leaving Slack. Share code snippets, API examples, and technical fixes fast.

### Developer Context

See API usage, recent errors, and full developer details right in the thread. Every ticket includes technical context.

## How it works

Get up and running in minutes, not days. No complex configuration required.

1. ### Embed the widget
   Add a simple script tag or React component to your app. Customize colors and branding to match your style.

2. ### Connect your platform
   Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.

3. ### Reply from threads
   Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

## Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

### Slack Integration

Connect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.

- ✓ One-click OAuth install
- ✓ Tickets as Slack threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

### Discord Integration

Add the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.

- ✓ Easy bot installation
- ✓ Tickets as Discord threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

### Telegram Integration

Add the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.

- ✓ Simple bot setup
- ✓ Tickets as message threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

💡 Choose one integration at a time. Switch anytime.

## Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

### Freemium

A seriously capable start, at exactly $0  
**$0/mo**  
Free forever

- ✓ Full ticketing workflow (tickets, replies, and inbox views)
- ✓ Connect Slack, Discord, or Telegram
- ✓ Widget setup + appearance controls (name, greeting, colors)
- ✓ Office hours and signed widget metadata support
- ✓ Use up to 3 domains
- ✓ 10 email notifications per month
- ✓ Donkey branding stays visible

[Start free](/content/go?ref=pricing/index.html)

### Pro Monthly

For teams that want full control (and zero limits)  
**$4.99/mo**  
**$2.99/mo**  
Then $4.99/month after 3 months

- ✓ Everything in Freemium
- ✓ Unlimited domains
- ✓ Unlimited email notifications
- ✓ Remove Donkey branding from widget and emails
- ✓ Upload your own email logo and widget avatar
- ✓ Webhooks unlocked for automations

[Go Pro](/content/go?ref=pricing/index.html)

### Pro Yearly

Best value for committed builders  
**$35/year**  
**$2.92/month billed annually**

- ✓ Everything in Pro Monthly
- ✓ Same unlimited setup, billed yearly
- ✓ Save 42% compared to monthly

[Save 42% Now](/content/go?ref=pricing/index.html)

## Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.

[Start free](/content/go?ref=cta/index.html) Learn more