Support Software for Non-Technical Founders

Add a chat widget with one script tag. Visitor messages appear in Discord or Slack. Reply from there - they see it on your site instantly. No coding required.

Start for free

Quick Setup

2 steps

  1. Copy this code snippet
    <script>
  window.donkeyConfig = {
    apiKey: "dk_..."
  };
</script>
  2. Paste before

✓ That's it! Your support widget is now live and ready to receive messages.

Why non-technical founders love it

You don't need to be technical to deliver great support. Work from tools you already know - no complex systems to learn.

Simple Setup

Just a script tag or React component - your developer can integrate it in 5 minutes

Reply from Chat Apps

Handle support from Discord or Slack - tools you already know and use

Automatic Follow-ups

Never miss a lead - automatically email customers who miss your reply

Flat Pricing

No per-seat pricing as you scale - predictable costs for growing startups

How it works

Get up and running in minutes, not days. No complex configuration required.

  1. Embed the widget

    Add a simple script tag or React component to your app. Customize colors and branding to match your style.

  2. Connect your platform

    Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.

  3. Reply from threads

    Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

Slack Integration

Connect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.

  • ✓ One-click OAuth install
  • ✓ Tickets as Slack threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Discord Integration

Add the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.

  • ✓ Easy bot installation
  • ✓ Tickets as Discord threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Telegram Integration

Add the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.

  • ✓ Simple bot setup
  • ✓ Tickets as message threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

💡 Choose one integration at a time. Switch anytime.

Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

Freemium

A seriously capable start, at exactly $0

  • $0/mo
  • ✓ Full ticketing workflow (tickets, replies, and inbox views)
  • ✓ Connect Slack, Discord, or Telegram
  • ✓ Widget setup + appearance controls (name, greeting, colors)
  • ✓ Office hours and signed widget metadata support
  • ✓ Use up to 3 domains
  • ✓ 10 email notifications per month
  • ✓ Donkey branding stays visible

Start free

Pro Monthly

For teams that want full control (and zero limits)

  • $4.99/mo
  • $2.99/mo
  • Then $4.99/month after 3 months
  • ✓ Everything in Freemium
  • ✓ Unlimited domains
  • ✓ Unlimited email notifications
  • ✓ Remove Donkey branding from widget and emails
  • ✓ Upload your own email logo and widget avatar
  • ✓ Webhooks unlocked for automations

Go Pro

Pro Yearly

Best value for committed builders

  • $35/year
  • $2.92/month billed annually
  • ✓ Everything in Pro Monthly
  • ✓ Same unlimited setup, billed yearly
  • ✓ Save 42% compared to monthly

Save 42% Now

Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.

Start free Learn more

Or upgrade to Pro from $2.99/mo