Support Software Built for Open Source Maintainers

Add a support widget to your docs or website. Questions appear in Discord/Slack where you already collaborate. Reply there - users see it instantly.

Issues

  1. How do I integrate with my React app?
    • #42 • opened by user123
  2. Widget not showing on mobile
    • #41 • opened by developer
  3. Feature request: Dark mode support
    • #40 • opened by contributor

Donkey Support

We reply fast!

👋 Hi there! How can we help?

Why maintainers love it

Support tools for open source shouldn't cost a fortune. We built this for you.

Free Forever

Full ticketing workflow on the freemium plan - no credit card, no time limits.

One Unified Inbox

Aggregate support from Discord, Slack, Telegram - reply from anywhere.

Verified User Context

Signed metadata tokens help verify legitimate users from random visitors.

5-Minute Setup

Quick integration means you can add support without pulling focus from your project.

How it works

Get up and running in minutes, not days. No complex configuration required.

  1. Embed the widget
    Add a simple script tag or React component to your app. Customize colors and branding to match your style.
  2. Connect your platform
    Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.
  3. Reply from threads
    Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

Slack Integration

  • ✓ One-click OAuth install
  • ✓ Tickets as Slack threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Discord Integration

  • ✓ Easy bot installation
  • ✓ Tickets as Discord threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Telegram Integration

  • ✓ Simple bot setup
  • ✓ Tickets as message threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

Freemium

A seriously capable start, at exactly $0
$0/mo

  • ✓ Full ticketing workflow (tickets, replies, and inbox views)
  • ✓ Connect Slack, Discord, or Telegram
  • ✓ Widget setup + appearance controls (name, greeting, colors)
  • ✓ Office hours and signed widget metadata support
  • ✓ Use up to 3 domains
  • ✓ 10 email notifications per month
  • ✓ Donkey branding stays visible

Pro Monthly

For teams that want full control (and zero limits)
$4.99/mo $2.99/mo
Then $4.99/month after 3 months

  • ✓ Everything in Freemium
  • ✓ Unlimited domains
  • ✓ Unlimited email notifications
  • ✓ Remove Donkey branding from widget and emails
  • ✓ Upload your own email logo and widget avatar
  • ✓ Webhooks unlocked for automations

Pro Yearly

Best value for committed builders
$35/year $2.92/month billed annually

  • ✓ Everything in Pro Monthly
  • ✓ Same unlimited setup, billed yearly
  • ✓ Save 42% compared to monthly

Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.