# Support Software Built for Open Source Maintainers

Add a support widget to your docs or website. Questions appear in Discord/Slack where you already collaborate. Reply there - users see it instantly.

## Issues

1. **How do I integrate with my React app?**  
   - #42 • opened by user123  
2. **Widget not showing on mobile**  
   - #41 • opened by developer  
3. **Feature request: Dark mode support**  
   - #40 • opened by contributor

## Donkey Support

We reply fast!

👋 Hi there! How can we help?

### Why maintainers love it

Support tools for open source shouldn't cost a fortune. We built this for you.

#### Free Forever

Full ticketing workflow on the freemium plan - no credit card, no time limits.

#### One Unified Inbox

Aggregate support from Discord, Slack, Telegram - reply from anywhere.

#### Verified User Context

Signed metadata tokens help verify legitimate users from random visitors.

#### 5-Minute Setup

Quick integration means you can add support without pulling focus from your project.

## How it works

Get up and running in minutes, not days. No complex configuration required.

1. **Embed the widget**  
   Add a simple script tag or React component to your app. Customize colors and branding to match your style.
2. **Connect your platform**  
   Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.
3. **Reply from threads**  
   Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

## Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

### Slack Integration

- ✓ One-click OAuth install
- ✓ Tickets as Slack threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

### Discord Integration

- ✓ Easy bot installation
- ✓ Tickets as Discord threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

### Telegram Integration

- ✓ Simple bot setup
- ✓ Tickets as message threads
- ✓ Reply syncs to widget
- ✓ Toggle ticket status

### Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

#### Freemium

A seriously capable start, at exactly $0  
$0/mo  
- ✓ Full ticketing workflow (tickets, replies, and inbox views)
- ✓ Connect Slack, Discord, or Telegram
- ✓ Widget setup + appearance controls (name, greeting, colors)
- ✓ Office hours and signed widget metadata support
- ✓ Use up to 3 domains
- ✓ 10 email notifications per month
- ✓ Donkey branding stays visible

#### Pro Monthly

For teams that want full control (and zero limits)  
**$4.99/mo**
**$2.99/mo**  
Then $4.99/month after 3 months  
- ✓ Everything in Freemium
- ✓ Unlimited domains
- ✓ Unlimited email notifications
- ✓ Remove Donkey branding from widget and emails
- ✓ Upload your own email logo and widget avatar
- ✓ Webhooks unlocked for automations

#### Pro Yearly

Best value for committed builders  
$35/year
$2.92/month billed annually  
- ✓ Everything in Pro Monthly
- ✓ Same unlimited setup, billed yearly
- ✓ Save 42% compared to monthly

## Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.