💼 Built for Remote Teams

Customer Support That Lives in Slack

Add a chat widget to your site. Customer messages appear as Slack threads where your distributed team already works. Reply from Slack - customers see it instantly. No timezone chaos.

Start for free

support

Support Bot 10:24 AM 🟢 active

New ticket from Sarah Chen

"Help! I can't access my dashboard after the update..."

sarah@example.com 🌏 UTC+8

J

Jessica 10:26 AM 🌍 UTC+0

I'll check the logs and get back to her 👍

M

Marcus 10:28 AM 🌎 UTC-5

Found the issue - pushing a fix now ✅

Why remote teams love it

Support that works for distributed teams across every timezone.

Native Slack Threads

Every customer question becomes a Slack thread. Tag teammates, add context, resolve together - all in the tool you live in.

Async-First Workflow

Built for distributed teams across timezones. Handoffs are seamless, context never gets lost, everyone stays in sync.

Never Miss Follow-Ups

Automatic email notifications when customers don't see your replies. Close the loop even when they're offline.

No Per-Seat Pricing

Scale your remote team without scaling support costs. One flat price for unlimited Slack users.

How it works

Get up and running in minutes, not days. No complex configuration required.

  1. Embed the widget
    Add a simple script tag or React component to your app. Customize colors and branding to match your style.

  2. Connect your platform
    Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.

  3. Reply from threads
    Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

Slack Integration

Connect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.

  • ✓ One-click OAuth install
  • ✓ Tickets as Slack threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Discord Integration

Add the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.

  • ✓ Easy bot installation
  • ✓ Tickets as Discord threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

Telegram Integration

Add the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.

  • ✓ Simple bot setup
  • ✓ Tickets as message threads
  • ✓ Reply syncs to widget
  • ✓ Toggle ticket status

💡 Choose one integration at a time. Switch anytime.

Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

Freemium

A seriously capable start, at exactly $0
$0/mo

  • ✓ Full ticketing workflow (tickets, replies, and inbox views)
  • ✓ Connect Slack, Discord, or Telegram
  • ✓ Widget setup + appearance controls (name, greeting, colors)
  • ✓ Office hours and signed widget metadata support
  • ✓ Use up to 3 domains
  • ✓ 10 email notifications per month
  • ✓ Donkey branding stays visible

Start free

Pro Monthly

For teams that want full control (and zero limits)
$4.99/mo
$2.99/mo
Then $4.99/month after 3 months

  • ✓ Everything in Freemium
  • ✓ Unlimited domains
  • ✓ Unlimited email notifications
  • ✓ Remove Donkey branding from widget and emails
  • ✓ Upload your own email logo and widget avatar
  • ✓ Webhooks unlocked for automations

Go Pro

Pro Yearly

Best value for committed builders
$35/year
$2.92/month billed annually

  • ✓ Everything in Pro Monthly
  • ✓ Same unlimited setup, billed yearly
  • ✓ Save 42% compared to monthly

Save 42% Now

Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.

Start free Learn more.