💼 Built for Remote Teams

# Customer Support That Lives in Slack

Add a chat widget to your site. Customer messages appear as Slack threads where your distributed team already works. Reply from Slack - customers see it instantly. No timezone chaos.

[Start for free](/content/go?ref=remote-teams/index.html)

support

Support Bot 10:24 AM 🟢 active

New ticket from Sarah Chen

"Help! I can't access my dashboard after the update..."

sarah@example.com 🌏 UTC+8

J

Jessica 10:26 AM 🌍 UTC+0

I'll check the logs and get back to her 👍

M

Marcus 10:28 AM 🌎 UTC-5

Found the issue - pushing a fix now ✅

## Why remote teams love it

Support that works for distributed teams across every timezone.

### Native Slack Threads

Every customer question becomes a Slack thread. Tag teammates, add context, resolve together - all in the tool you live in.

### Async-First Workflow

Built for distributed teams across timezones. Handoffs are seamless, context never gets lost, everyone stays in sync.

### Never Miss Follow-Ups

Automatic email notifications when customers don't see your replies. Close the loop even when they're offline.

### No Per-Seat Pricing

Scale your remote team without scaling support costs. One flat price for unlimited Slack users.

## How it works

Get up and running in minutes, not days. No complex configuration required.

1. **Embed the widget**  
   Add a simple script tag or React component to your app. Customize colors and branding to match your style.

2. **Connect your platform**  
   Connect Slack, Discord, or Telegram in minutes. Choose your support channel. New tickets become threads automatically.

3. **Reply from threads**  
   Answer customers right from Slack, Discord, or Telegram. Your replies sync back to the widget in real-time.

## Reply where you already work

Connect Slack, Discord, or Telegram. Choose the one that fits your workflow. No need to check another dashboard.

### Slack Integration

Connect via OAuth in one click. Choose your support channel. New tickets appear as threads you can reply to instantly.

- ✓ One-click OAuth install  
- ✓ Tickets as Slack threads  
- ✓ Reply syncs to widget  
- ✓ Toggle ticket status

### Discord Integration

Add the bot to your server. Pick your support channel. Tickets become Discord threads with real-time sync.

- ✓ Easy bot installation  
- ✓ Tickets as Discord threads  
- ✓ Reply syncs to widget  
- ✓ Toggle ticket status

### Telegram Integration

Add the bot to your Telegram group. Pick your channel. Tickets become organized threads with real-time sync.

- ✓ Simple bot setup  
- ✓ Tickets as message threads  
- ✓ Reply syncs to widget  
- ✓ Toggle ticket status

💡 Choose one integration at a time. Switch anytime.

## Start free, upgrade when ready

From full ticketing on Freemium to unlimited unbranded Pro. No per-seat pricing, no sneaky fees.

### Freemium

A seriously capable start, at exactly $0  
$0/mo  
- ✓ Full ticketing workflow (tickets, replies, and inbox views)  
- ✓ Connect Slack, Discord, or Telegram  
- ✓ Widget setup + appearance controls (name, greeting, colors)  
- ✓ Office hours and signed widget metadata support  
- ✓ Use up to 3 domains  
- ✓ 10 email notifications per month  
- ✓ Donkey branding stays visible

[Start free](/content/go?ref=pricing/index.html)

### Pro Monthly

For teams that want full control (and zero limits)  
$4.99/mo  
$2.99/mo  
Then $4.99/month after 3 months  
- ✓ Everything in Freemium  
- ✓ Unlimited domains  
- ✓ Unlimited email notifications  
- ✓ Remove Donkey branding from widget and emails  
- ✓ Upload your own email logo and widget avatar  
- ✓ Webhooks unlocked for automations

[Go Pro](/content/go?ref=pricing/index.html)

### Pro Yearly

Best value for committed builders  
$35/year  
$2.92/month billed annually  
- ✓ Everything in Pro Monthly  
- ✓ Same unlimited setup, billed yearly  
- ✓ Save 42% compared to monthly

[Save 42% Now](/content/go?ref=pricing/index.html)

## Ready to launch?

Set up your support widget in minutes. Reply from Slack, Discord, or Telegram, keep context signed, and automatically email customers who miss your reply.

[Start free](/content/go?ref=cta/index.html) Learn more.